Partner Robb Roby authored “Teaming Up to Solidify Client Relationships” which was published in the New York Law Journal’s Law Firm Management Special Report. This article describes how the lifespan of a client with the firm depends heavily upon the breadth and depth of the relationships developed over time between the client and the attorneys of the firm, and how by taking appropriate steps, you can improve the likelihood that the new relationship is a long lasting relationship.
Read the full article below.